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Best in Class sourcing organizations have capability to work collaboratively through a secured web-portal environment which has capability to initiate, control, close and report on Corrective Actions required by the supplier community. Most organizations exploit existing ERP and/or PLM capability to create this environment and realize a fairly good return on investment as they are largely incurring only the development and maintenance costs associated with the initiative. They are able to leverage existing hardware and network Infrastructures as well as application licenses at little to no cost.


Key Business Value Findings

  1. Top performers achieved a 26% higher first pass yield on all Corrective Action Requests
  2. Top performers achieved a 53% reduction in supplier Time to Correct
  3. Top performers achieved an on average increase in supplier product quality of 28% compared to all others
  4. Top performers reduced corrective action related variance across thye preferred supplier community by more than 37% 

Implications & Analysis

  1. Top performers are more likely to implement a standardized process to manage corrective action
  2. Top performers are more likely to enable web-based collaboration to support the analysis and design stages of the corrective action
Our senior analysts are equipped to assist your organization to:
  1. Design a high value-adding Corrective Action process
  2. Identify the existing collaboration, document management and change management capabilities in ERP and/or PLM
  3. Identify, justify and select additional technologies as required
  4. Design, prototype, validate, train, and commission the new application & process environment